.support-page{max-width:640px;margin:0 auto;display:grid;gap:14px}
.sp-hero{text-align:center;padding:18px 8px 6px}.sp-hero h1{margin:10px 0 6px}.sp-hero p,.sp-muted{color:var(--muted,#8a8f98);margin:0}
.sp-hero-icon{display:inline-grid;place-items:center;width:58px;height:58px;border-radius:50%;font:700 28px/1 system-ui;background:linear-gradient(135deg,rgba(255,255,255,.22),rgba(255,255,255,.06));border:1px solid rgba(255,255,255,.18);backdrop-filter:blur(18px)}
.sp-topics{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.sp-topic,.sp-row,.sp-ticket,.sp-article{display:flex;align-items:center;gap:12px;padding:14px 16px;border-radius:20px;background:var(--fc-card,rgba(127,127,127,.1));border:1px solid rgba(127,127,127,.16);color:inherit;text-decoration:none}
.sp-topic{flex-direction:column;align-items:flex-start;min-height:88px}.sp-topic span{font-size:20px;opacity:.85}
.sp-row{position:relative;flex-wrap:wrap}.sp-row b{flex:1}.sp-row small{flex-basis:100%;margin-left:32px;color:var(--muted,#8a8f98)}
.sp-badge{position:absolute;right:16px;top:14px;min-width:20px;padding:2px 6px;border-radius:10px;background:#ff3b30;color:#fff;font:600 12px/16px system-ui;text-align:center;font-style:normal}
.sp-report{border-color:rgba(255,149,0,.35)}
.sp-articles{display:grid;gap:8px}.sp-article{display:block}.sp-article summary{font-weight:600;cursor:pointer}.sp-article p{margin:10px 0 0;color:var(--muted,#8a8f98)}
.sp-cta{justify-self:stretch;text-align:center}
.sp-form{display:grid;gap:12px}.sp-form textarea,.sp-reply textarea{width:100%;border-radius:16px}
.sp-check{display:flex;gap:10px;align-items:flex-start;font-size:14px;color:var(--muted,#8a8f98)}
.sp-feedback{margin:0;color:#ff453a}
.sp-list{display:grid;gap:8px}.sp-ticket{justify-content:space-between}.sp-ticket small{display:block;color:var(--muted,#8a8f98)}.sp-ticket.is-unread b::after{content:'';display:inline-block;width:8px;height:8px;margin-left:8px;border-radius:50%;background:#0a84ff}
.sp-status{flex:none;padding:4px 10px;border-radius:12px;font:600 12px/1.3 system-ui;background:rgba(127,127,127,.18)}.sp-open{background:rgba(10,132,255,.2)}.sp-waiting{background:rgba(255,159,10,.24)}.sp-done{background:rgba(48,209,88,.22)}
.sp-timeline{display:flex;list-style:none;margin:0;padding:0;gap:6px}.sp-timeline li{flex:1;padding-top:10px;border-top:3px solid rgba(127,127,127,.25);font-size:12px;color:var(--muted,#8a8f98)}.sp-timeline li.is-done{border-color:#30d158;color:inherit}
.sp-thread{display:grid;gap:10px}.sp-msg{max-width:86%;padding:10px 14px;border-radius:18px;background:rgba(127,127,127,.14)}.sp-msg p{margin:4px 0 0}.sp-msg small{color:var(--muted,#8a8f98)}
.sp-msg.is-me{justify-self:end;background:rgba(10,132,255,.18)}.sp-event{text-align:center;font-size:12px;color:var(--muted,#8a8f98);margin:0}
.sp-rate{text-align:center}.sp-rate div{display:flex;justify-content:center;gap:6px}.sp-rate button{font-size:24px;width:44px;height:44px;border-radius:50%;padding:0}
.sp-reply{display:flex;gap:8px;align-items:flex-end}.sp-reply .button{flex:none}
.sp-legal{font-size:12px;color:var(--muted,#8a8f98);text-align:center;margin:6px 0 0}.sp-legal a{color:inherit}
.support-admin .sa-layout{display:grid;grid-template-columns:minmax(260px,1fr) 2fr;gap:16px}
.sa-filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px}.sa-queue{display:grid;gap:6px;max-height:70vh;overflow:auto}
.sa-item{text-align:left;display:grid;gap:3px;padding:10px 12px;border-radius:12px;border:1px solid rgba(127,127,127,.2);background:transparent;color:inherit}.sa-item small{opacity:.7}.sa-item.is-unread b::before{content:'● ';color:#0a84ff}.sa-item.is-active{border-color:#0a84ff}
.sa-user{display:grid;gap:2px;padding:10px 12px;border-radius:12px;background:rgba(127,127,127,.1);margin:8px 0;font-size:13px}.sa-user pre{white-space:pre-wrap;font-size:11px}
.sa-thread{display:grid;gap:8px}.sa-msg{padding:8px 12px;border-radius:12px;background:rgba(127,127,127,.1)}.sa-msg p{margin:4px 0 0}.sa-staff{background:rgba(10,132,255,.14)}.sa-note{background:rgba(255,214,10,.16)}.sa-event{font-size:12px;opacity:.7;margin:0}
.sa-compose{display:grid;gap:8px;margin-top:12px}.sa-compose div,.sa-meta{display:flex;flex-wrap:wrap;gap:6px}
@media(max-width:800px){.support-admin .sa-layout{grid-template-columns:1fr}}
.sp-check input{width:auto!important;flex:none;margin-top:3px}.sp-check span{flex:1;text-align:left}
.sp-shot{display:grid;gap:8px}.sp-shot-pick{justify-self:start;cursor:pointer}.sp-annot{width:100%;height:auto;border-radius:14px;touch-action:none;border:1px solid rgba(127,127,127,.25)}
.sp-annot-tools{display:flex;gap:6px;flex-wrap:wrap}.sp-annot-tools .is-on{background:var(--burgundy,#64162b);color:#fff}
.sp-status-card{display:flex;gap:14px;align-items:center;padding:16px;border-radius:20px;background:rgba(48,209,88,.14)}.sp-status-card.is-limited{background:rgba(255,159,10,.18)}
.sp-status-card>span{display:grid;place-items:center;width:40px;height:40px;border-radius:50%;background:#30d158;color:#fff;font-weight:800}.sp-status-card.is-limited>span{background:#ff9f0a}.sp-status-card small{display:block;color:var(--muted,#8a8f98)}
.sp-restrictions{margin:0;padding-left:20px;display:grid;gap:4px}.sp-sub{font-size:17px;margin:6px 0 0}
.sa-queue{grid-template-columns:auto 1fr;align-items:stretch}.sa-pick{display:grid;place-items:center;padding:0 4px}.sa-item.is-late{border-color:#ff453a}
.sa-bulk{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px;padding:8px 10px;border-radius:12px;background:rgba(10,132,255,.1)}.sa-bulk[hidden]{display:none}
.sa-files{display:flex;gap:8px;flex-wrap:wrap}.sa-files img{width:120px;height:auto;border-radius:10px}
.sa-stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px}.sa-stats>div{padding:12px;border-radius:12px;background:rgba(127,127,127,.1)}.sa-stats small{display:block;opacity:.7}.sa-stats b{font-size:22px}
/* v500 public Kontakt page: support first, the legally required contacts as a compact list */
.contact-support-hero{padding:22px;border-radius:24px;background:linear-gradient(135deg,#fff,#fbe9ef);border:1px solid #ecd4dc;margin:0 0 22px}.contact-support-hero h2{margin:0 0 6px}.contact-support-hero p{margin:0 0 14px}
.contact-compact-title{font-size:15px;margin:0 0 8px;color:var(--muted,#7a5a66)}
.contact-grid.contact-compact{display:grid!important;grid-template-columns:1fr!important;gap:0!important;border:1px solid #ecd4dc;border-radius:18px;overflow:hidden;background:#fff}
.contact-grid.contact-compact .legal-card{display:flex!important;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;min-height:0!important;padding:12px 16px!important;margin:0!important;border:0!important;border-bottom:1px solid #f1e2e7!important;border-radius:0!important;box-shadow:none!important;background:transparent!important}
.contact-grid.contact-compact .legal-card>span,.contact-grid.contact-compact .legal-card>p:not(:last-child){display:none}
.contact-grid.contact-compact .legal-card h2{font-size:15px;margin:0}.contact-grid.contact-compact .legal-card>p:last-child{margin:0!important;font-size:13px}
main .contact-compact-title,#app .contact-compact-title{font-size:15px!important;line-height:1.3!important;margin:0 0 8px!important;letter-spacing:0!important}
#app .contact-grid.contact-compact .legal-card,main .contact-grid.contact-compact .legal-card{flex-direction:row!important;text-align:left!important;justify-content:space-between!important}
#app .contact-grid.contact-compact .legal-card h2{font-size:15px!important;line-height:1.3!important;margin:0!important}
/* v505 Hilfe & Support redesign (HIG grouped lists, app panel style, 36pt top gap, no nested panels) */
.sp-v2{--sp-r:var(--fc-sheet-radius,28px);padding-top:36px!important;max-width:640px;margin-inline:auto}
.sp-v2 .sp-head{margin:0 4px 14px}.sp-v2 .sp-head h1{margin:0;font-size:30px;line-height:1.1;letter-spacing:-.02em;color:var(--burgundy,#64162b)}
.sp-v2 .sp-head .sp-muted{margin:6px 0 0}
.sp-search{display:flex;align-items:center;gap:8px;height:44px;margin:0 0 22px;padding:0 14px;border-radius:14px;background:rgba(118,118,128,.12);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}
.sp-search-ico{display:grid;color:#8e8e93}.sp-search-ico svg{width:18px;height:18px}
.sp-search input{flex:1;min-width:0;height:100%;border:0!important;background:transparent!important;box-shadow:none!important;padding:0!important;font:inherit;font-size:17px;outline:0}
.sp-group-title{margin:0 16px 7px;font-size:13px;font-weight:600;letter-spacing:.02em;text-transform:uppercase;color:#8a6a76}
.sp-v2 .sp-group,.sp-v2 .sp-list,.sp-v2 .sp-articles,.sp-v2 .sp-form,.sp-v2 .sp-status-card,.sp-v2 .sp-thread,.sp-v2 .sp-rate,.sp-v2 .sp-reply{box-sizing:border-box;margin:0 0 26px;border-radius:var(--sp-r);background:rgba(255,255,255,.72);-webkit-backdrop-filter:blur(20px) saturate(170%);backdrop-filter:blur(20px) saturate(170%);border:.5px solid rgba(255,255,255,.9);box-shadow:0 10px 30px rgba(100,22,43,.07);overflow:hidden}
.sp-cell,.sp-v2 .sp-ticket{display:flex;align-items:center;gap:12px;min-height:56px;padding:9px 16px;color:inherit;text-decoration:none;position:relative;background:transparent!important;border:0!important;border-radius:0!important;box-shadow:none!important;margin:0!important}
.sp-cell+.sp-cell::before,.sp-v2 .sp-ticket+.sp-ticket::before,.sp-v2 .sp-article+.sp-article::before{content:"";position:absolute;top:0;right:0;left:60px;border-top:.5px solid rgba(60,60,67,.18)}
.sp-v2 .sp-ticket+.sp-ticket::before{left:16px}
.sp-cell:active,.sp-v2 .sp-ticket:active{background:rgba(60,60,67,.08)!important}
.sp-ico{flex:none;display:grid;place-items:center;width:32px;height:32px;border-radius:50%;color:var(--t);background:color-mix(in srgb,var(--t) 16%,transparent)}
.sp-ico svg{width:18px;height:18px}.sp-ico-sm{width:28px;height:28px}.sp-ico-sm svg{width:16px;height:16px}
.sp-cell-text{flex:1;min-width:0;display:grid;gap:2px}.sp-cell-text b,.sp-v2 .sp-ticket b{font-size:17px;font-weight:500;color:#1c1c1e}.sp-cell-text small,.sp-v2 .sp-ticket small{font-size:13px;color:#8e8e93}
.sp-chev{flex:none;width:8px;height:8px;border-right:2px solid #c4c4c7;border-top:2px solid #c4c4c7;transform:rotate(45deg);margin-right:4px}
.sp-v2 .sp-badge{flex:none;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#ff3b30;color:#fff;font:600 12px/20px system-ui;text-align:center;font-style:normal}
.sp-v2 .sp-ticket>div{flex:1;min-width:0;display:grid;gap:2px}
/* status pills */
.sp-v2 .sp-status{flex:none;display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 10px;border-radius:12px;font-size:12.5px;font-weight:600;border:0}
.sp-v2 .sp-status::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.sp-v2 .sp-new{color:#0a6cff;background:rgba(10,132,255,.12)}.sp-v2 .sp-open{color:#c46a00;background:rgba(255,149,0,.15)}.sp-v2 .sp-waiting{color:#d70015;background:rgba(255,59,48,.12)}.sp-v2 .sp-done{color:#1f8a3a;background:rgba(52,199,89,.15)}
/* articles */
.sp-v2 .sp-article{position:relative;margin:0;border:0!important;border-radius:0!important;background:transparent!important;box-shadow:none!important;padding:0}
.sp-v2 .sp-article summary{display:flex;align-items:center;gap:12px;min-height:52px;padding:8px 16px;font-size:16px;font-weight:500;cursor:pointer;list-style:none}
.sp-v2 .sp-article summary::-webkit-details-marker{display:none}
.sp-v2 .sp-article summary::after{content:"";margin-left:auto;flex:none;width:7px;height:7px;border-right:2px solid #c4c4c7;border-bottom:2px solid #c4c4c7;transform:rotate(45deg);transition:transform .2s}
.sp-v2 .sp-article[open] summary::after{transform:rotate(-135deg)}
.sp-v2 .sp-article p{margin:0;padding:0 16px 14px;color:#5b4a52;font-size:15px;line-height:1.45}
.sp-v2 .sp-articles .sp-article+.sp-article::before{left:16px}
.sp-noresult{padding:18px;text-align:center}
/* forms, account, thread: single top-level panels with inner rows, never panel-in-panel */
.sp-v2 .sp-form{padding:16px;display:grid;gap:14px}
.sp-v2 .sp-form .field,.sp-v2 .sp-shot,.sp-v2 .sp-check{margin:0;padding:0;border:0;background:transparent;box-shadow:none;border-radius:0}
.sp-v2 .sp-form textarea,.sp-v2 .sp-reply textarea{border-radius:14px;border:0;background:rgba(118,118,128,.1);padding:12px 14px;font-size:16px}
.sp-v2 .sp-shot-pick{display:inline-flex;align-items:center;gap:8px;border-radius:999px}
.sp-v2 .sp-status-card{display:flex;gap:14px;align-items:center;padding:16px}
.sp-v2 .sp-status-card>span{flex:none;display:grid;place-items:center;width:40px;height:40px;border-radius:50%;font-weight:700;color:#fff;background:#34c759}
.sp-v2 .sp-status-card.is-limited>span{background:#ff9500}
.sp-v2 .sp-status-card b{display:block;font-size:17px}.sp-v2 .sp-status-card small{color:#8e8e93}
.sp-v2 .sp-restrictions{margin:-14px 0 26px;padding:12px 16px 12px 34px;border-radius:var(--sp-r);background:rgba(255,149,0,.1);color:#8a4b00}
.sp-v2 .sp-sub{margin:0 16px 7px;font-size:13px;font-weight:600;text-transform:uppercase;color:#8a6a76}
.sp-v2 .sp-cta{display:flex;justify-content:center;width:100%;box-sizing:border-box;margin:0 0 12px;border-radius:999px}
.sp-v2 .sp-timeline{display:flex;gap:6px;margin:0 0 18px;padding:0;list-style:none}
.sp-v2 .sp-timeline li{flex:1;padding-top:8px;border-top:3px solid rgba(60,60,67,.15);font-size:12.5px;color:#8e8e93}
.sp-v2 .sp-timeline li.is-done{border-color:#34c759;color:#1c1c1e;font-weight:600}
.sp-v2 .sp-thread{padding:14px;display:grid;gap:10px}
.sp-v2 .sp-msg{max-width:84%;padding:10px 13px;border-radius:18px;background:rgba(118,118,128,.12);border:0;box-shadow:none}
.sp-v2 .sp-msg.is-me{justify-self:end;background:#cf2c50;color:#fff}.sp-v2 .sp-msg.is-me small{color:rgba(255,255,255,.8)}
.sp-v2 .sp-msg p{margin:3px 0 0}.sp-v2 .sp-event{margin:0;text-align:center;font-size:12px;color:#8e8e93}
.sp-v2 .sp-reply{display:flex;gap:8px;align-items:flex-end;padding:8px}
.sp-v2 .sp-reply textarea{flex:1}.sp-v2 .sp-reply .button{border-radius:999px}
.sp-v2 .sp-rate{padding:16px;text-align:center}
.sp-v2 .sp-legal{margin:8px 0 24px;text-align:center;font-size:12.5px;color:#8e8e93}.sp-v2 .sp-legal a{color:inherit}
.sp-v2 .sp-hero,.sp-v2 .sp-topics{display:none}
/* v516 inner screens: standard top-level panels (16pt margins, 28pt radius, 36pt top gap, 12pt gaps), no collapse/expand */
.sp-v3{display:block!important;padding:36px 16px calc(var(--app-dock-clearance,82px) + 24px)!important;box-sizing:border-box}
.sp-v3 .sp-panel{box-sizing:border-box;margin:0 0 12px;border-radius:var(--fc-sheet-radius,28px);background:rgba(255,255,255,.72);border:.5px solid rgba(255,255,255,.8);box-shadow:0 8px 26px rgba(100,22,43,.07);-webkit-backdrop-filter:blur(24px) saturate(160%);backdrop-filter:blur(24px) saturate(160%);overflow:hidden}
.sp-v3 .sp-group-title{margin:20px 16px 7px}
.sp-v3 .sp-group-title[hidden],.sp-v3 .sp-panel[hidden]{display:none}
.sp-v3 .sp-hp{display:flex;align-items:flex-start;gap:14px;padding:18px}
.sp-v3 .sp-hp>div{flex:1;min-width:0}
.sp-v3 .sp-hp h1{margin:2px 0 4px;font-size:22px;line-height:1.2;letter-spacing:-.01em;color:var(--burgundy,#64162b)}
.sp-v3 .sp-hp p{margin:0;font-size:15px;line-height:1.4;color:#6f5a63}
.sp-v3 .sp-hp>.sp-status{margin-top:4px}
.sp-ico-lg{width:48px!important;height:48px!important;border-radius:15px!important}.sp-ico-lg svg{width:26px!important;height:26px!important}
.sp-ico-xs{width:22px!important;height:22px!important}.sp-ico-xs svg{width:13px!important;height:13px!important}
.sp-v3 .sp-rows{padding:0}
.sp-v3 .sp-cell-art b{font-size:16px!important}
.sp-v3 .sp-article-body{padding:18px}.sp-v3 .sp-article-body p{margin:0;font-size:16px;line-height:1.5;color:#3d2a32}
.sp-v3 .sp-helpful{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:12px}
.sp-v3 .sp-thanks{grid-column:1/-1;margin:6px;text-align:center;color:#1f8a3a;font-weight:600}
.sp-glass-btn{display:flex;align-items:center;justify-content:center;min-height:48px;padding:0 16px;border-radius:24px;border:.5px solid rgba(100,22,43,.12);background:rgba(255,255,255,.8);color:#64162b;font-size:16px;font-weight:650;text-decoration:none;box-shadow:inset 0 1px .5px #fff,0 3px 10px rgba(100,22,43,.07)}
.sp-v3 .sp-chips{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 12px}
.sp-chip{display:inline-flex;align-items:center;gap:6px;min-height:36px;padding:0 13px 0 7px;border-radius:18px;border:.5px solid rgba(255,255,255,.85);background:rgba(255,255,255,.62);color:#3d2a32;font-size:14px;font-weight:600;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);box-shadow:0 2px 8px rgba(100,22,43,.06)}
.sp-chip.is-on{background:#64162b;color:#fff;border-color:#64162b}
.sp-chip.is-on .sp-ico{background:rgba(255,255,255,.2);color:#fff}
.sp-annot-tools .sp-chip{padding:0 13px}
.sp-v3 .sp-text{position:relative;padding:6px}
.sp-v3 .sp-text textarea{display:block;width:100%;box-sizing:border-box;min-height:140px;resize:vertical;border:0;border-radius:22px;background:transparent;padding:12px 12px 28px;font:inherit;font-size:16px;line-height:1.4;outline:0;box-shadow:none}
.sp-v3 .sp-counter{position:absolute;right:18px;bottom:10px;font-size:12px;color:#8e8e93;font-variant-numeric:tabular-nums}.sp-v3 .sp-counter.is-low{color:#d70015}
.sp-v3 .sp-attach-panel{padding:14px}
.sp-v3 .sp-thumbs{display:flex;align-items:center;gap:12px}.sp-v3 .sp-thumbs .sp-muted{flex:1;margin:0;font-size:13px;line-height:1.35;color:#8a6a76}
.sp-thumb-add,.sp-thumb{position:relative;flex:none;display:grid;place-items:center;width:72px;height:72px;padding:0;border-radius:16px;cursor:pointer}
.sp-thumb-add{border:1.5px dashed rgba(100,22,43,.3);color:#64162b;background:rgba(100,22,43,.04)}.sp-thumb-add svg{width:26px;height:26px}
.sp-thumb{border:0;background:#f3dfe6;overflow:visible}.sp-thumb img{width:72px;height:72px;object-fit:cover;border-radius:16px}
.sp-thumb i{position:absolute;top:-7px;right:-7px;display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#3d2a32;color:#fff;font-style:normal;font-size:16px;line-height:1;border:2px solid #fff}
.sp-v3 .sp-annot-wrap{display:grid;gap:10px;margin-top:12px}.sp-v3 .sp-annot-wrap[hidden]{display:none}
.sp-v3 .sp-toggle{cursor:pointer}
.sp-v3 .sp-info{min-height:0;padding-top:8px;padding-bottom:12px}
.sp-v3 .sp-sticky{position:sticky;z-index:5;bottom:calc(var(--app-dock-clearance,82px) + 8px);margin:18px 0 0;padding:10px;border-radius:32px;background:rgba(255,248,250,.72);border:.5px solid rgba(255,255,255,.85);-webkit-backdrop-filter:blur(24px) saturate(180%);backdrop-filter:blur(24px) saturate(180%);box-shadow:0 10px 28px rgba(100,22,43,.14)}
.sp-v3 .sp-submit{width:100%;min-height:50px;margin:0;border-radius:25px}
.sp-v3 .sp-feedback{margin:6px 0 0;text-align:center;font-size:13px;color:#d70015}.sp-v3 .sp-feedback:empty{display:none}
.sp-v3 .sp-success{display:grid;justify-items:center;text-align:center;padding:30px 22px 24px}
.sp-success-ico{display:grid;place-items:center;width:68px;height:68px;border-radius:50%;background:#34c759;color:#fff;box-shadow:0 10px 24px rgba(52,199,89,.35);animation:sp-pop .45s cubic-bezier(.3,1.5,.5,1)}
.sp-success-ico svg{width:36px;height:36px}
@keyframes sp-pop{from{transform:scale(.4);opacity:0}to{transform:none;opacity:1}}
.sp-v3 .sp-success h1{margin:16px 0 6px;font-size:24px;color:var(--burgundy,#64162b)}.sp-v3 .sp-success p{margin:0;font-size:15px;line-height:1.45;color:#6f5a63}
.sp-v3 .sp-ref{font-size:20px!important;font-weight:750!important;letter-spacing:.04em;font-variant-numeric:tabular-nums}
.sp-v3 .sp-cta{margin:18px 0 10px!important;min-height:50px}.sp-v3 .sp-cta2{margin:0 0 12px}
.sp-v3 .sp-center{text-align:center}
.sp-v3 .sp-status-card{margin:0 0 12px!important}
.sp-v3 .sp-empty{padding:22px;text-align:center}.sp-v3 .sp-empty p{margin:0 0 4px;color:#6f5a63}
.sp-v3 .sp-steps{padding:16px 16px 14px}
.sp-v3 .sp-steps ol{position:relative;display:grid;grid-template-columns:repeat(3,1fr);margin:0;padding:0;list-style:none}
.sp-v3 .sp-steps li{position:relative;display:grid;justify-items:center;gap:3px;text-align:center}
.sp-v3 .sp-steps li::before{content:"";position:absolute;top:9px;right:50%;width:100%;height:3px;background:rgba(60,60,67,.14);z-index:0}
.sp-v3 .sp-steps li:first-child::before{display:none}
.sp-v3 .sp-steps li.is-done::before{background:#34c759}
.sp-v3 .sp-steps i{position:relative;z-index:1;width:20px;height:20px;border-radius:50%;background:#fff;border:3px solid rgba(60,60,67,.2);box-sizing:border-box}
.sp-v3 .sp-steps li.is-done i{background:#34c759;border-color:#34c759}
.sp-v3 .sp-steps li.is-now i{box-shadow:0 0 0 5px rgba(52,199,89,.2)}
.sp-v3 .sp-steps b{margin-top:4px;font-size:13px;font-weight:650;color:#8e8e93}.sp-v3 .sp-steps li.is-done b{color:#1c1c1e}
.sp-v3 .sp-steps small{min-height:15px;font-size:11.5px;color:#8e8e93}
.sp-v3 .sp-waiting-note{margin:10px 0 0;text-align:center;font-size:13px;font-weight:600;color:#d70015}
.sp-v3 .sp-thread3{display:grid;gap:8px;padding:14px 12px}
.sp-v3 .sp-bubble{display:flex;align-items:flex-end;gap:8px;max-width:86%}
.sp-v3 .sp-bubble>div{padding:9px 13px 7px;border-radius:20px;background:#e9e9eb;color:#1c1c1e}
.sp-v3 .sp-bubble.is-staff>div{border-bottom-left-radius:6px}
.sp-v3 .sp-bubble.is-me{justify-self:end}
.sp-v3 .sp-bubble.is-me>div{background:linear-gradient(180deg,#e8405c,#cf2c50);color:#fff;border-bottom-right-radius:6px}
.sp-v3 .sp-bubble p{margin:0;font-size:16px;line-height:1.35;overflow-wrap:anywhere}
.sp-v3 .sp-bubble small{display:block;margin-top:3px;font-size:11px;opacity:.7}
.sp-v3 .sp-bubble .sp-attach{opacity:.9}
.sp-v3 .sp-avatar{flex:none;width:28px;height:28px;border-radius:50%;overflow:hidden;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.12)}.sp-v3 .sp-avatar img{width:100%;height:100%}
.sp-v3 .sp-event{margin:4px 0;text-align:center;font-size:12px;color:#8e8e93}
.sp-v3 .sp-rate3{padding:16px;text-align:center}.sp-v3 .sp-rate3 p{margin:0 0 8px;font-weight:600;color:#3d2a32}
.sp-v3 .sp-stars{display:flex;justify-content:center;gap:6px}
.sp-v3 .sp-stars button,.sp-v3 .sp-stars span{display:grid;place-items:center;width:44px;height:44px;min-height:0;padding:0;border:0;border-radius:50%;background:rgba(255,204,0,.12);color:#d9c9a0;font-size:26px}
.sp-v3 .sp-stars button:hover,.sp-v3 .sp-stars .is-on{color:#ffb800;background:rgba(255,204,0,.2)}
.sp-v3 .sp-composer{position:sticky;z-index:5;bottom:calc(var(--app-dock-clearance,82px) + 8px);display:flex;align-items:flex-end;gap:8px;margin:14px 0 0;padding:6px 6px 6px 16px;border-radius:26px;background:rgba(255,255,255,.82);border:.5px solid rgba(255,255,255,.9);-webkit-backdrop-filter:blur(24px) saturate(180%);backdrop-filter:blur(24px) saturate(180%);box-shadow:0 8px 24px rgba(100,22,43,.14)}
.sp-v3 .sp-composer textarea{flex:1;min-height:40px;max-height:120px;resize:none;border:0!important;background:transparent!important;box-shadow:none!important;padding:9px 0!important;font:inherit;font-size:16px;outline:0}
.sp-send{flex:none;display:grid;place-items:center;width:40px;height:40px;min-height:0;padding:0;border:0;border-radius:50%;background:#e8405c;color:#fff}.sp-send svg{width:20px;height:20px}
.sp-v3 .sp-chips{flex-wrap:nowrap;overflow-x:auto;margin:0 -16px 12px;padding:2px 16px 6px;scrollbar-width:none;scroll-padding:16px}
.sp-v3 .sp-chips::-webkit-scrollbar{display:none}.sp-v3 .sp-chips .sp-chip{flex:none;white-space:nowrap}
/* v519 app rule: primary actions never float or stick over content; they sit at the end of the flow, scroll with it */
.sp-v3 .sp-sticky{position:static!important;margin:20px 0 0;padding:0;border:0;border-radius:0;background:transparent;-webkit-backdrop-filter:none;backdrop-filter:none;box-shadow:none}
.sp-v3 .sp-composer{position:static!important}